Refund policy

Returns & Shipping Policy – Maeven Studio

Important: Please read this policy carefully. By placing an order on our website, you agree to the terms outlined below.

Return Policy

Return Period

You have 30 days from the date of delivery to request a return.

After this period, we are unable to offer a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • In the original packaging

For hygiene and safety reasons, items must be clean and free from any signs of wear.

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned:

  • Underwear
  • Lingerie
  • Tights
  • Personal care or hygiene-related products

How to Request a Return

To initiate a return, please contact us at:
📧 support@maevenstudio.com

Include the following information:

  • Order number
  • Reason for return
  • Photo of the item (if damaged, defective, or incorrect)
  • Full name and contact details

Our support team will guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval of your refund.

Approved Refunds

If approved, your refund will be processed within 7–14 business days and issued to your original payment method.

Refund Not Received

If you haven’t received your refund:

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot be held responsible for lost returns.

Defective or Incorrect Items

If you receive a defective or incorrect item:

  • We will send a replacement free of charge
  • If the issue cannot be resolved, a full refund will be issued

Order Cancellation

Orders are processed quickly and cannot be cancelled once they have been confirmed.

Shipping Policy – Maeven Studio

Processing Time

Orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or holidays may require additional time.

Shipping Time

Estimated delivery time:
📦 6–12 business days

Please note:
During peak periods or due to unforeseen delays, delivery may take up to 20–30 days.

Free Shipping

We offer free standard shipping on all orders within the United States.

Shipping Method

To provide accessible pricing while maintaining quality, orders may be shipped from international fulfillment partners.

All shipments include tracking once available.

Delivery Delays

Delays may occur due to:

  • High demand
  • Weather conditions
  • Customs processing
  • Holidays

We always aim to deliver your order as quickly as possible.

Questions About Shipping

For any shipping-related questions, contact us at:
📧 support@maevenstudio.com